- How do I receive multiple item order?
If you order several products, each one will be sent in a separate package (in most cases).
You simply click on the "Add to Cart" button after choosing the products you want, and then when you're done, you click on the "Cart" icon in the upper right of the screen. After that, you click on the "Checkout", and fill in your details to finalize the order.
No, you do not need an account to order.
-99% of orders will be sent within a handling period of 24 to 48 hours.
For the US, the usual delivery time is 5 to 10 business days.
For Australia, New Zealand and Canada the usual delivery time is 10 to 15 business days.
We send out discount codes regularly to those who are subscribed to our email list. If you wish to subscribe, scroll to the bottom of the page and enter your email.
If you order several products, each one will be sent in a separate package (in most cases).
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or dispatched cannot be cancelled.
Please be advised that your shipping address cannot be revised after the order has been processed or dispatched. Kindly update your delivery address to your residential address instead of your work address.
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Please contact us within 3 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3 to 5 business days of receipt of the returned item or cancellation request.